To have quality, reliable, affordable, safe, and regular supply of electric power;
To be accorded courteous, prompt and non-discriminatory service by the electric service provider
To be given a transparent, non-discriminatory and reasonable price of electricity consistent with the provisions of RA 9136
To be an informed electric consumer and given adequate access to information on matters affecting the electric service of the consumer concerned
To be accorded prompt and speedy resolution of complaints by both the distribution utility and/or the ERC
To know and choose the electric service retailer upon the implementation of Retail Competition
2. What is the consumer’s obligations?
To observe the terms of his contract including, among other things, paying monthly electricity bills promptly and honestly
To allow the faithful and accurate recording of consumption to be reflected in the appropriate device
To allow the utility’s employees/representatives entry/ access to his premises for the purposes provided for in Article 29 hereof
To take proper care of metering or other equipment that the electric utility has installed in his premises
To inform the distribution utility and/or proper authorities of any theft or pilferage of electricity or any damage caused by any person to the electric meter and equipment appurtenant thereto
To cooperate with and support programs on the wise and efficient use of electricity